Frequently Asked Questions
Most frequent questions and answers
Our standard set up is typically between 12:00 – 4:00 p.m. with pick up between 12:00 – 2:00 p.m. the following day. We’re more than happy to work with you to accommodate your scheduling needs based on availability. We may have several same day pick-ups thus, the time span.
We are happy to set up our teepees and host your event at the venue of your choice! Whether this event is taking place at your home, or even a hotel. Please contact us to discuss location at the time of booking. Should your event take place at a hotel or anywhere outside of your home, please check the third parties guidelines and polices prior to booking. Please be advised, you are responsible for all fees associated with said location.
Our delivery is $75.00 within a 30 mile radius of the zip code 30214. Please contact us for cost estimate beyond 30 miles.
Should you need to cancel or change the dates of your event you must notify us in writing at least 7 Days prior to your event. Please keep in mind we cannot guarantee dates of availability if you change the date of your event.
We ask that each room is large enough to host the space for our tents, mattresses, and décor and that the space is clear.
Blankets are provided, Decorative throw pillows are provided, but not for sleeping. Children should bring their own sleeping pillows for hygiene reasons.
Due to safety reasons only one (1) child is allowed per tent.
Per our policy to avoid damage to the tents, mattresses, decor and linens, please refrain from food and drinks being consumed while inside the tent. Some stains are impossible to get out. Thank you for understanding.
Packages are transferable for up to 3 months with written consent.
There is a non-refundable booking fee of 50% required to reserve date and time.
There is a refundable damage deposit of $150.00 per party, due when rental agreement is signed. This is separate from the Party Price and will be refunded after all party items are accounted for and assessed for any damages after your event, provided there are no damages. . If they are missing or damaged items the full retail price will be required and taken out of the damage deposit.